customer assistance

FAQ Help Center

Common questions

We Are Here To Help You In Any Way We Can. Your Happiness Is Important To Us.

Check the FAQs for an answer, or contact our happiness team with the contact form on the right if you need further assistance. 

Sorry, with digital downloads there are no refunds because they cannot be returned. However, if you are having an issue with a download or a question, please don’t hesitate to contact us.

When you make a purchase, you are given an immediate download. No physical products are sent to you, so there is no shipping fee.

Step by step instructions are included with your download. You can print your items at home using software on your computer or the free Adobe Reader.

You can put your download on a USB stick and and get them professionally printed at  Staples, Office Max, FedEX, or your local print shop. They will also correlate the pages and bind them into a book for you if you wish.

For more information, see our article “How to Print Printables at Home or by a Professional Printer“.

Generally speaking, yes, the fonts and appearance are the same. “What you see is what you get.” However, there can be slight variations in color due to your monitor color settings, the printer settings and the quality and type of paper chosen (glossy or matte).

We create our digital products with quality graphics at 300 dpi (dots per inch like photos). This is the industry standard. 

As soon as the transaction goes through, you will receive an immediate download of your digital product, as well as notification by email. Save your email in case you need to download it again at another time. 

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Contact us with any questions or comments. We will reply as soon as possible, usually within 2 business days.

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Assistance & discounts

serenity odyssey journal with tea

Journals and planners are for PERSONAL USE only.

Do not sell the digital pages or printed copies as this is a copyright violation.

Do not share the digital files or the completed printables as this is against our terms of use. 

You can gift a printed journal or planner that you have specifically purchased as a gift.

We do offer coupons to VIPs who receive our newsletter. (You can sign up too!) But you won’t find any coupons online.

We offer our flash sales to VIPs that sign up for our free monthly newsletter. Sign up today!

All transactions are secure through Stripe. We do not have your information on our system at all. Choose with Stripe how you wish for them to save your info for easier reference in the future, or keep your details private.

As a digital download, your journal or planner will be sent to your email address. There are no physical products shipped. Therefore, we are able to ship to any country with ease.

We apologize for this inconvenience. Please contact us with the form on this page, explaining the problem. 

We will contact you as as soon as possible, usually within 2 business days. 

We are so sorry for your inconvenience. Please contact us with the form on this page:

  • tell us what you ordered
  • send us a screenshot of what you received

We will correct the situation as soon as possible, usually within 2 business days.